FREE SHIPPING within Malaysia only. World wide shipping available with Fedex International Priority.

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FREE SHIPPING within Malaysia only. World wide shipping available with Fedex International Priority.

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    • Shipping policy

    Shipping Fees

    Free Shipping within Malaysia

    $10 - $12 international shipping (flat rate) depending on region with FEDex E-commerce shipping (10 -15 business days)

    Free international shipping for $120 purchase and above

     

    Shipping

    International Shipping

    After your payment is authorized and verified, it can take up to 48 hours to process and ship your order, excluding weekends and holidays.

    All of the orders are delivered on Monday to Friday between 10am to 6pm, delivery period will vary pending on which countries, between 10 to 15 working days.

    Malaysia Shipping

    After your payment is authorized and verified, it can take up to 48 hours to process and ship your order, excluding weekends and holidays.

    All of the orders are delivered on Monday to Saturday between 10am to 6pm, delivery period between 3 to 10 working days.

    For East Malaysia shipments, delivery time will be slightly longer due to lack of manpower in courier companies located in Sabah & Sarawak.

     

    Return

    Online purchases are eligible for refund only by online store credit from total value of refund. If the goods were found in damaged condition, kindly report to us at info@me-nimal.com immediately with supporting pictures of the damage goods no later than 3 days after receiving the goods. Any report later than 3 days will not be processed.

     

    Import Duties and Taxes

    Some countries may require import tax, duties and related Customs fees for imports. These charges, if applicable, are determined and charged by the Customs office of the destination country. Since the charges vary from time to time, we will notify you about whether we are paying the tax at the checkout page. For further details, please contact your local Customs office directly.

    FAQ

    Shipping How long does delivery take?

    The average delivery time is 3 to 10 working days. However, an order could take anywhere between 10 -15 working days, but is mainly dependent on your location. Please allow an extra 5 days during the festive period/peak season. We appreciate your patience.

    How much does shipping cost?

    • Shipping is absolutely FREE of charge within Malaysia.

    • $10 - $12 international shipping (flat rate) depending on region with FEDex E-commerce shipping (10 -15 business days)

      Free international shipping for $120 purchase and above

    What countries to you deliver too?

    We ship to most major countries and cities, ie: US, Australia, New Zealand, Singapore, Japan, Canada, UK and etc.

    I have entered the wrong shipping information, what should I do?

    Please contact us via email immediately or within 24 hours. If your package has been shipped out, we will not be able to make any changes

    How can I track my package’s location and status?

    You will receive an email with tracking number after the shipment leaves the warehouse. If you need any precise update about your package, it will be the best to call the courier directly.

     

    Orders and Payment

    What payment method do you accept?

    We accept payments in multiple currencies via American Express, VISA / Mastercard & PayPal.

    I have received the wrong order or missing item.

    Please contact us via email and we will make the necessary arrangements.

    Can I cancel or amend my order?

    If you wish to change or cancel your order, please contact us immediately. Once we have processed your order, we might not be able to make any changes.

    Do I need to pay any duties or taxes?

    Some countries may require import tax, duties and related Customs fees for imports. These charges, if applicable, are determined and charged by the Customs office of the destination country. Since the charges vary from time to time, we will notify you about whether we are paying the tax at the checkout page. For further details, please contact your local Customs office directly.

    Refund What if the item I received has defect?

    Online purchases are eligible for refund only by online store credit from total value of refund. If the goods were found in damaged condition, kindly contact us immediately with supporting pictures of the damage goods no later than 3 days after receiving the goods. Any report later than 3 days will not be processed.