Shipping and Returns

Shipping Fees

Free Shipping within Malaysia

$6 for South East Asia region (flat rate) with Fedex (5 - 10 business days)

$10 - $12 international shipping (flat rate) depending on region with Fedex (5 -10 business days) but sometimes can take up to 15 days depending on region

Shipping

International Shipping

After your payment is authorized and verified, it can take up to 48 hours to process and ship your order, excluding weekends and holidays.

All of the orders are delivered on Monday to Friday between 10am to 6pm, delivery period will vary pending on which countries, between 5 to 15 working days.

Malaysia Shipping

After your payment is authorized and verified, it can take up to 48 hours to process and ship your order, excluding weekends and holidays.

All of the orders are delivered on Monday to Friday between 10am to 6pm, delivery period between 3 to 5 working days.

For East Malaysia shipments, delivery time will be slightly longer due to lack of manpower in courier companies located in Sabah & Sarawak.

 

Return

Online purchases are eligible for refund only by online store credit in the form of a 1 time discount code which you can redeem the total value of the refunded goods which you can use to repurchase the item.
If the goods were found in damaged condition, kindly report to us at info@me-nimal.com immediately with supporting pictures of the damage goods no later than 14 days after receiving the goods. Any report later than 14 days will not be processed.

 

Import Duties and Taxes

Some countries may require import tax, duties and related Customs fees for imports. These charges, if applicable, are determined and charged by the Customs office of the destination country. Since the charges vary from time to time, we will notify you about whether we are paying the tax at the checkout page. For further details, please contact your local Customs office directly.